Refund Policy

At Premlit, we strive to provide the best possible service to our customers. This Refund Policy outlines the terms and conditions under which refunds may be issued for subscription services purchased through our platform.

Please read this policy carefully before making a purchase. By purchasing a subscription through Premlit, you agree to this Refund Policy.

1. General Refund Policy

Refund requests are evaluated on a case-by-case basis. We understand that circumstances may arise that require a refund, and we will work with you to find a fair resolution.

All refund requests must be submitted within 30 days of the original purchase date. Requests submitted after this period may not be eligible for a refund.

2. Eligible Refund Scenarios

Refunds may be issued in the following circumstances:

• Service Not Delivered: If the subscription service was not activated or delivered as promised
• Technical Issues: If you experience technical problems that prevent you from using the service and we are unable to resolve them
• Duplicate Purchase: If you accidentally purchased the same subscription twice
• Unauthorized Transaction: If your account was used without your authorization
• Service Discontinuation: If the service provider discontinues the service shortly after your purchase

3. Non-Refundable Scenarios

Refunds will generally not be issued in the following cases:

• Change of mind after the service has been activated
• Failure to use the service due to personal circumstances
• Violation of the service provider's terms of service
• Request submitted more than 30 days after purchase
• Partial usage of the subscription period

4. How to Request a Refund

To request a refund, please follow these steps:

1. Log in to your Premlit account
2. Navigate to your order history
3. Select the order for which you wish to request a refund
4. Click on "Request Refund" and provide a detailed explanation
5. Submit your request and wait for our team to review it

Alternatively, you can contact our support team directly at [email protected] with your order number and reason for the refund request.

5. Refund Processing Time

Once your refund request is approved:

• Refunds will be processed within 5-10 business days
• The refund will be issued to the original payment method used for the purchase
• You will receive an email confirmation once the refund has been processed
• Depending on your bank or payment provider, it may take additional time for the refund to appear in your account

6. Partial Refunds

In some cases, we may issue a partial refund based on:

• The amount of time the service was used
• The specific circumstances of the refund request
• Any applicable fees or charges

7. Chargebacks

We strongly encourage customers to contact us directly to resolve any issues before initiating a chargeback with their bank or credit card company. Chargebacks can result in additional fees and may affect your ability to use our services in the future.

8. Contact Us

If you have any questions about this Refund Policy or need assistance with a refund request, please contact us: